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SHOP REFUNDS / CANCELLATIONS
Please note as we either provide a fresh product or a product which takes time to create by hand, we therefore do not process cancellations / refunds. We will ensure that all products are in 100% condition prior to delivery, if there are any issues what so ever with your product please don't hesitate to contact us and we will be happy to come up with a solution.
PERSONAL INFORMATION / PAYMENTS
All personal information such as contact details, addresses and notes are kept in our data base for our purposes only and is only used in case of a delivery issue or accounting. Card details are not kept on record, they are for our customer use only.
Secure payments for both us and our customers, which are all processed online through Braintree (Paypal) or in the shop via Worldpay
We provide FREE ISLAND - WIDE DELIVERY!
For same day delivery please order online by 1 pm or give us a call on 01534 857557 where our shop assistant will be more than happy to help.
Online orders can be made for next day delivery or any preferred date you have in mind. However we sadly do not deliver on Sundays or Bank holidays (except Mothering Sunday and Sundays close to Xmas).
*On delivery day, if nobody is in our delivery driver will either find somewhere safe to leave it and pop you a note to let you know where it has been left or if it has been returned to the shop. If this occurs please just call us and arrange either re delivery or collection.
WEDDINGS & STAINED GLASS
We will provide our clients with a free no obligation quote, which will also have attached a contract of service stating any terms and conditions.
To get a free quote simply arrange either an appointment or pop us an email and we'll be happy to help.